No-show policy

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the vehicle's security deposit.

In the event of late arrival to the rental desk, and you failed to make contact with the Travel Desk more than 72 hours prior to local pick-up time, or your incoming flight details were not added to your booking, the rental company cannot guarantee the car will be available. In such a case, you will not be entitled to a refund unless the car hire was cancelled at least 48 hours in advance of local pick-up time.

What qualifies as no-show?

A "no-show" occurs for the following reasons:

#1 — You failed to pick up the vehicle and didn't cancel prior to the refund deadline
Why this matters: If the rental counter is not informed by the deadline, the reservation is treated as unused inventory

#2 — You failed to pick up at the agreed time without notifying the Travel Desk of any delay at least 72 hours prior to local pickup time
Why this matters: Your vehicle will likely be released to another customer if you arrive late without proper advance notice

#3 — Your delayed flight results in a late arrival at the rental desk and your flight details were not provided at least 72 hours prior to pick up
Why this matters: The rental company cannot track delays or adjust the reservation for a late arrival

#4 — You failed to provide the documentation required to pick up the vehicle
Why this matters: Rental companies are legally required to verify documentation to release a vehicle

#5 — You failed to provide a credit card in the main driver's name with available funds
Why this matters: A credit card (not a debit card) with enough available funds is required

NO REFUNDS IN THE EVENT OF ANY OF THE ABOVE