Fixing deposit and payment method issues

Card declined? Bank won't connect? Here's how to fix payment problems.

Card declined

Check card details

• Verify card number is correct
• Check expiration date
• Confirm CVV and billing ZIP

Check with your bank

• Some banks block gaming-related transactions
• Call your bank to approve Andrew
• They may have flagged it as suspicious

Try a different card

• Debit cards often work better than credit
• Try a card from a different bank

Credit card cash advance fees

Some credit cards treat deposits as cash advances, which may be declined or incur extra fees. Use a debit card to avoid this.

Bank account won't connect

Connection via Plaid

Andrew uses Plaid to securely connect bank accounts:

• Search for your bank by its full name
• Use your online banking credentials
• Complete any two-factor authentication

Bank not found

• Some smaller banks or credit unions aren't supported
• Try searching by different variations of the name
• Use a card instead if your bank isn't available

Login failing

• Verify your online banking username and password
• Check if your bank requires a separate login for third-party apps
• Try logging into your bank directly first to verify credentials

Payment method not saving

• Ensure all required fields are filled
• Check for typos in card numbers
• Allow a few moments after adding
• Restart the app and try again

Can't remove a payment method

• Disable auto-reload first if it's using that method
• Wait for any pending transactions to complete
• Add a new method before removing the old one

Deposit not appearing

• Card deposits should be instant—pull down to refresh
• Bank transfers (ACH) take 3-5 business days
• Check transaction history for status
• Contact support if completed deposits don't show in balance