Troubleshooting withdrawal delays

Waiting for a withdrawal that hasn't arrived? Here's how to troubleshoot.

Normal withdrawal timing

Withdrawals typically take 1-3 business days to arrive:

• Day 1: You request the withdrawal; Andrew processes it
• Days 2-3: Your bank processes the incoming transfer
• Arrival: Funds appear in your bank account

Business days are Monday through Friday, excluding bank holidays.

Checking withdrawal status

1. Go to Profile → Wallet → Transaction History
2. Find your withdrawal
3. Check the status:
   • Processing: Still being handled
   • Completed: Sent to your bank
   • Failed: Something went wrong

If status is "Processing"

• Wait until at least the next business day
• Processing typically completes within 24 hours
• Contact support if stuck in processing for more than 2 business days

If status is "Completed"

The money has been sent. Check with your bank:

1. Log into your bank account
2. Look for pending deposits
3. Check if there's a hold on incoming transfers
4. Call your bank to ask about ACH credits from "Andrew" or our payment processor

If status is "Failed"

1. Check the error message (if shown)
2. Verify your bank account information is correct
3. Update your payout method if needed
4. Try the withdrawal again

Common reasons for delays

Processing delays

• Withdrawals requested on weekends/holidays process the next business day
• High volume periods may cause slight delays
• First-time withdrawals may require additional verification

Bank issues

• Incorrect routing or account number
• Bank account is closed or restricted
• Name mismatch between Andrew and bank account

Contacting support

If you've waited 5+ business days:

1. Go to Profile → Settings → Contact Us
2. Select Withdrawal Issue
3. Include withdrawal amount, date requested, and current status