Fixing scoring and round tracking issues

Having trouble with scores or round tracking? Here's how to resolve common issues.

Scores not saving

Check your connection

• Scores sync to the cloud—you need internet
• If on the course, check cellular signal
• Try moving to a better reception area

Force sync

1. Pull down on the scorecard to refresh
2. Wait for sync to complete
3. Check if scores appear

Close and reopen

1. Close Andrew completely
2. Reopen the app
3. Navigate back to your round
4. Scores should be saved

Wrong score entered

Before affirming

1. Tap on the hole with the wrong score
2. Edit the score
3. Save

After affirming

Once you've affirmed scores, changes require:

• All players to un-affirm (if possible)
• Or contact support for corrections

Round not appearing

Check round status

• Is it still in progress? Check the Play tab.
• Was it completed? Check your round history.
• Did you start it properly? May need to create a new round.

Refresh your data

1. Pull down to refresh on the main screens
2. Close and reopen the app
3. Check if round appears

GPS not working during round

Check location permissions

• iOS: Settings → Andrew → Location → While Using
• Android: Settings → Apps → Andrew → Permissions → Location

Enable location services

• Make sure GPS is turned on for your phone
• Be outdoors with clear sky view

Course not mapped correctly

If distances seem wrong:

• Verify you selected the correct course and tees
• Report mapping errors to support

Playing partners not showing

• Ensure they accepted the round invitation
• Have them check their Play tab
• They may need to refresh their app

Round stuck "in progress"

If you can't close a round:

1. Enter scores for all 18 holes (or however many you played)
2. Tap End Round or Complete Round
3. Affirm the scorecard

If technically stuck, contact support with the round details.