App crashing or won't open

If Andrew keeps crashing or won't start at all, here's how to fix it.

Immediate steps

1. Force close the app
   • iOS: Swipe up from bottom, swipe Andrew away
   • Android: Recent apps button, swipe Andrew away
2. Restart your phone
   • Power off completely
   • Wait 30 seconds
   • Power back on
3. Try opening Andrew again

If crashes continue

Update the app

1. Open App Store / Play Store
2. Search for Andrew
3. Tap Update if available
4. Try opening after update completes

Update your phone's operating system

• iOS: Settings → General → Software Update
• Android: Settings → System → System Update

Outdated operating systems can cause app compatibility issues.

Reinstall the app

1. Delete Andrew
2. Restart your phone
3. Reinstall from app store
4. Log back in

Crashes at specific times

Crashes when opening a specific screen

Note which screen causes the crash and report to support. There may be corrupted data.

Crashes during score entry

Try:

• Check internet connection
• Close other apps
• Wait and try again

Crashes after update

New updates occasionally have bugs:

• Check if another update is available (quick fix)
• Report the issue to support
• We typically resolve crash bugs within days

Collecting crash information

When contacting support, include:

• Phone model (e.g., iPhone 14, Samsung Galaxy S23)
• OS version (e.g., iOS 17.2, Android 14)
• Andrew app version (found in App Store/Play Store)
• What you were doing when it crashed
• How often it happens

Known issues

Check our status page or social media for any known outages or bugs we're actively fixing.