App running slowly or freezing

If Andrew is lagging, freezing, or not responding, try these fixes.

Quick fixes

1. Close and reopen the app
   • Swipe up to close completely (don't just go to home screen)
   • Wait a few seconds
   • Reopen Andrew
2. Restart your phone
   • A full restart clears temporary issues
   • Hold power button and restart
3. Check for app updates
   • Open App Store or Play Store
   • Search for Andrew
   • Update if available

Common causes

Low storage space

Your phone needs free space to run apps smoothly:

• Check Settings → Storage
• Delete unused apps or old photos
• Aim for at least 1GB free

Poor internet connection

Andrew needs internet to sync data:

• Check WiFi or cellular signal
• Try switching between WiFi and cellular
• Move to an area with better reception

Outdated app version

Older versions may have bugs that are fixed in updates:

• Always keep Andrew updated
• Enable auto-updates for best experience

Background apps

Too many apps running can slow everything down:

• Close apps you're not using
• Restart your phone periodically

Clearing app cache

Android

1. Go to Settings → Apps → Andrew
2. Tap Storage
3. Tap Clear Cache (not Clear Data)

iOS

iOS doesn't have a cache clear option. Instead:

1. Delete the app
2. Reinstall from App Store
3. Log back in

Reinstalling the app

If nothing else works:

1. Delete Andrew from your phone
2. Restart your phone
3. Reinstall from App Store / Play Store
4. Log in with your credentials

Your data is stored in the cloud—you won't lose anything.

Still having issues?

Contact support with:

• Your phone model
• Operating system version
• Description of the problem
• When it started