What Counts as a Mechanical Issue

Mechanical issues with vehicles include problems like:

• Engine trouble or warning lights
• Overheating
• Brake or steering problems
• Electrical failures
• Unusual noises or loss of power

What if I have a flat tire?

• Contact the rental company's roadside assistance
• Some rentals include tire service; others may charge depending on the agreement
• Do not replace the tire independently unless instructed

What should I do if a warning light comes on?

• Safely pull over if the vehicle feels unsafe
• Call the rental company to report the warning light
• Follow their guidance on whether to continue driving

Is an accident the same as a mechanical issue?

No. Mechanical issues involve vehicle failure or malfunction. Accidents involve collisions or external damage. Accidents should be reported immediately to:

• Local authorities (if required)
• The rental car company
• Your insurance provider (if applicable)

Can the Travel Desk authorize repairs or replacements?

No. All mechanical repairs, towing, and replacement vehicles must be authorized by the rental company.

Will I receive a refund or compensation?

Refunds or credits are determined by the rental company based on:

• Their rental agreement
• The nature of the issue
• How quickly the issue was reported

Prompt reporting and documentation provide the best chance for resolution: What to Do If Your Rental Vehicle Has a Mechanical Issue