Login and account access issues

Can't log into your account? Here's how to get back in.

Forgot your password

1. On the login screen, tap Forgot Password
2. Enter your email or phone number
3. Check your email/texts for a reset link
4. Click the link and create a new password
5. Log in with your new password

Reset email not arriving

• Check your spam/junk folder
• Wait a few minutes and try again
• Verify you're using the email associated with your account
• Try the phone number option instead

Don't remember your email

If you used phone sign-up:

• Try logging in with your phone number
• Request a code via SMS

If you can't remember either, contact support with:

• Your name
• Any email addresses you might have used
• Phone number associated with the account

Account locked

Too many failed login attempts can lock your account:

• Wait 15-30 minutes and try again
• Use the password reset flow
• Contact support if still locked

Two-factor authentication issues

Not receiving codes

• Check cellular signal if using SMS
• Verify phone number is correct
• Wait and request a new code

Lost access to authenticator app

• Use your backup codes (saved during 2FA setup)
• If no backup codes, contact support for account recovery

Apple/Google sign-in problems

Apple Sign-In

• Make sure you're signed into iCloud
• Use the same Apple ID you originally signed up with
• Check Settings → Apple ID → Sign-In & Security

Google Sign-In

• Ensure you're signed into the correct Google account
• Clear Google Play Services cache if on Android
• Try signing into Google separately first

Account recovery

If you can't access your account through normal methods:

1. Go to our website's support page
2. Select Account Recovery
3. Provide as much identifying information as possible
4. Our team will verify your identity and help restore access

Preventing future issues

• Keep your email and phone number current
• Save your backup codes for 2FA
• Use a password manager
• Add multiple recovery options