Troubleshooting notification problems

Missing important alerts? Here's how to fix notification problems.

Quick checklist

Run through these common fixes:

1. Notifications enabled in phone Settings
2. Notifications enabled in Andrew app settings
3. Do Not Disturb is off
4. Internet connection is working
5. App is updated to latest version

Check phone-level settings

iOS

1. Open Settings
2. Scroll down to Andrew
3. Tap Notifications
4. Ensure Allow Notifications is ON
5. Enable desired alert types (Lock Screen, Banners, etc.)

Android

1. Open Settings
2. Go to Apps → Andrew
3. Tap Notifications
4. Ensure notifications are enabled
5. Check individual notification channels

Check Andrew app settings

1. Open Andrew
2. Go to Profile → Settings → Notifications
3. Make sure categories are enabled:
   • Social
   • Play
   • Wallet
   • App Updates

If these are off, you won't receive those notifications even if phone settings allow them.

Check Do Not Disturb

iOS

• Check Control Center for the moon icon
• Go to Settings → Focus → Do Not Disturb
• Ensure DND isn't scheduled during times you want notifications

Android

• Check Quick Settings for DND icon
• Go to Settings → Sound → Do Not Disturb
• Review any automatic rules

Check battery optimization

Android

1. Settings → Battery → Battery Optimization
2. Find Andrew
3. Select "Don't optimize" or "Unrestricted"

iOS

• Ensure Background App Refresh is on for Andrew
• Check that Low Power Mode isn't blocking notifications

Reinstall the app

If nothing else works:

1. Delete the Andrew app
2. Restart your phone
3. Reinstall from App Store / Play Store
4. Log back in
5. Re-enable notifications when prompted

Still not working?

Contact support with:

• Which notifications you're missing
• What you've tried
• Your phone model and OS version